Can't find my store

Modified on: 2017-10-16 19:25:31 -0400

Can't find the store you're looking for in the Flipp app? please try the following steps and you may just be able to find it after all!

1) Please refresh the app and search for the retailer in the search tab located along the bottom on the Flipp app display. When searching, make sure you have spelt the correct store name as well.


2) It is possible that your zip/postal code is outside of the distribution radius for this store depending on the distance in between. In order to see the ad, please use an alternative zip/postal code closer to the store you shop at in order to see the ad. Our team is working on improving this!

3) Some retailers may not display an ad because there is no ad for this week. To double check if there is currently a live ad, please check the retailers website. 

4) If you have taken all of the above steps and believe that Flipp does not have the retailer in our system, then please submit your retailer request by following these steps:

a) Go to "Settings" in the Flipp app.

b) Select "Give Feedback".

c) Under "Choose a subject", select "Request a store".

d) Under "Store name" simply type in the store that you are requesting.

If this does not address your issue or you need anything else at all, please select "Submit Request" above and we'll get back to you!

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