If you received a message stating that the app could not locate you, please make sure that your location services are enabled on your device. See Turn Location Services and GPS on or off on your iPhone, iPad, or iPod touch or Turn location on or off for your device (Android).
If you have location services turned on and the app still cannot locate you, please try the following:
- Make sure the app is updated to the latest version.
- Exit and reopen the app.
- Try tapping on the locate me button a few times.
If it still is not working, please go to "Settings" - "Give feedback", write a description of your issue and we'll investigate it further and get back to you.