My print coupons aren't downloading

Modified on: 2018-03-13 14:49:21 -0400

Here are the steps to follow when downloading a print coupon:

On or in the email you received from the Flipp app, clicking the Print Coupons button should direct you a website starting with, which shows your clipped coupons.

If you already have Adobe Acrobat Reader DC, click Print Coupons -- the button in step 2 -- and you'll be redirected to SmartSource's website (our coupon partner). If you don't already have Adobe Acrobat Reader DC, first click Download Acrobat in step 1, then proceed to step 2. 

After a short wait, you should see the message “Your coupons are ready. Open the Adobe document to print coupons and click 'YES' to print your coupons.” and a file should automatically download from your browser. 

Please check that the automatic download has not been blocked by your browser, and look for a file beginning with “SmartSource_Coupon…” in your download location.

If this is not what is happening when you are redirected to the SmartSource website, please provide more details as to what you experiencing on the SmartSource website including screenshots and please email We'll be happy to look into the issue and get back to you shortly!


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